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*Despite our best efforts, items may not always be exactly as shown online.
We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return/exchange.
To be eligible for a return/exchange, your item must be sent back in re-sellable condition the same condition that you received it, unworn or unused, with tags, and with its original packaging. You’ll also need to have the receipt or proof of purchase shipped back with the item. Any merchandise that is in used condition and/or returned without the original packaging/tags removed may be refused and shipped back at customer's expense or partially refunded subject to a 25% repackaging fee.
To start a return/exchange, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For returns/exchanges, all shipping charges must be paid by the customer.
The fastest way to ensure you get what you want in a timely manner is to place a separate order with the replacement item you want rather than waiting for your returned item to be received.
Alternatively you can ship back the item that you would like to exchange. As soon as the item is received, it will be inspected, if approved a refund will be issued. Then you can place a separate order for your replacement item.
For returns/exchanges, all shipping charges must be paid by the customer.You can always contact us for any return/exchange question at:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as chews, and treats), toys that have been chewed on, and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method less any applicable inbound or outbound shipping charges (even if your order qualified for free shipping at the time of purchase). Please remember it can take some time for your bank or credit card company to process and post the refund too.